RAMA SAAD ELYAN

Executive Assistant | Personal Assistant

Dubai, UAE

Profile summary

I am an experienced Executive and Personal Assistant with over 16 years of expertise in supporting UHNWI and high-level executives, as well as managing various ad- ministrative, personal, and business operations.

Key skills

Skills
Project coordinationTravel managementEffective communicationCalendar and schedule managementExecutive-level communicationEvent planning and coordinationDocument preparationReportingProblem-solvingDecision-makingMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook)CanvaCAFMSAPInterpersonal abilitiesOrganizational abilitiesCRM Software Proficiency (e.g., Salesforce, HubSpot)Virtual Meeting Platform Management (Zoom, Teams, Google Meet)Social Media Management & Content CreationData Analysis & VisualizationBasic Bookkeeping & Financial Reporting

Professional experience

Personal Assistant - UHNWI Family BusinessAug 2023 - Present
UHNWI Family Business | Dubai, UAE

Key Responsibilities: • Manage the Owner’s calendar, meetings, and travel arrangements. • Prepare meeting agendas, take minutes, and follow up on action items. • Handle correspondence, reports, and presentations on behalf of the Owner. • Prioritize and screen calls, visitors, and requests for the Owner’s attention. Communication & Liaison: • Act as the first point of contact for the Owner’s with internal teams and external stakeholders. • Draft, edit, and proofread documents, reports, and presentations. • Maintain strict confidentiality and represent the Owner’s office with professionalism. Project & Task Coordination: • Monitor key projects, deadlines, and deliverables for the Owner. • Conduct research, compile information, and prepare executive summaries. • Coordinate with departments to ensure timely submission of required reports. Administrative Management: • Organize travel itineraries, visas, accommodation, and logistics. • Maintain structured filing systems (digital and physical). • Process expense reports related to the Owner’s office. Strategic Support: • Anticipate the Owner’s needs and proactively provide solutions. • Ensure optimal use of the Owner’s time by prioritizing and streamlining tasks. • Support board meetings and executive sessions with accurate documentation. Household Operations/Others: • Supervise and coordinate the staff throughout the full day liaising with the Butlers and Housekeepers, Chef, and others to ensure all areas are serviced as required by the family. • Carry out constant checks of the standards set and work being done by the staff to ensure expectations are met, meals served promptly and to the highest standard, areas serviced as requested. • Be the sole point of contact for the family in the house dealing with and dispatching the requests during the day. • Keep on point with the PA and the family to ensure all daily activities are managed and coordinated with Drivers, security, Nannies, outside providers (trainers,& others) as well as with locations (stables, gyms, football & others) to ensure that the staff are aware of activities and have prepped to do the activity that is re-quired. • Ensure that all household stocks and up to par and ordering are done by relevant people to maintain the family preferences.

  • Manage the Owner’s calendar, meetings, and travel arrangements.
  • Prepare meeting agendas, take minutes, and follow up on action items.
  • Handle correspondence, reports, and presentations on behalf of the Owner.
  • Prioritize and screen calls, visitors, and requests for the Owner’s attention.
  • Act as the first point of contact for the Owner’s with internal teams and external stakeholders.
  • Draft, edit, and proofread documents, reports, and presentations.
  • Maintain strict confidentiality and represent the Owner’s office with professionalism.
  • Monitor key projects, deadlines, and deliverables for the Owner.
  • Conduct research, compile information, and prepare executive summaries.
  • Coordinate with departments to ensure timely submission of required reports.
  • Organize travel itineraries, visas, accommodation, and logistics.
  • Maintain structured filing systems (digital and physical).
  • Process expense reports related to the Owner’s office.
  • Anticipate the Owner’s needs and proactively provide solutions.
  • Ensure optimal use of the Owner’s time by prioritizing and streamlining tasks.
  • Support board meetings and executive sessions with accurate documentation.
  • Supervise and coordinate the staff throughout the full day liaising with the Butlers and Housekeepers, Chef, and others to ensure all areas are serviced as required by the family.
  • Carry out constant checks of the standards set and work being done by the staff to ensure expectations are met, meals served promptly and to the highest standard, areas serviced as requested.
  • Be the sole point of contact for the family in the house dealing with and dispatching the requests during the day.
  • Keep on point with the PA and the family to ensure all daily activities are managed and coordinated with Drivers, security, Nannies, outside providers (trainers,& others) as well as with locations (stables, gyms, football & others) to ensure that the staff are aware of activities and have prepped to do the activity that is re-quired.
  • Ensure that all household stocks and up to par and ordering are done by relevant people to maintain the family preferences.
Customer Care Supervisor–Maintenance DepartmentAug 2022 - Aug 2023
Dubai Developments | Dubai, UAE

Key Responsibilities: • Provide feedback and coordinate with the relevant internal department and/or third-party service provider to address identified issues with the communities' infrastructure assets and/or soft services in a timely and satisfactory manner. • Perform the issuance of no objection letters for the assigned communities to ensure all community activities are conducted safely and securely for residents and in compliance with the communities' rules and regulations. • Perform regular site inspections of the assigned communities to observe the condition of the community’s assets and service quality with regards to soft services, pest control, external cleaning, waste management, landscaping, and security, ensuring decent living conditions for residents of communities. Monitor third party service providers to ensure the required services to maintain the community are provided in line with the Service Level Agreement. • Prepare Facility and Community Management Departmental statements and re-ports timely and accurately to meet Community and Departments.

  • Provide feedback and coordinate with the relevant internal department and/or third-party service provider to address identified issues with the communities' infrastructure assets and/or soft services in a timely and satisfactory manner.
  • Perform the issuance of no objection letters for the assigned communities to ensure all community activities are conducted safely and securely for residents and in compliance with the communities' rules and regulations.
  • Perform regular site inspections of the assigned communities to observe the condition of the community’s assets and service quality with regards to soft services, pest control, external cleaning, waste management, landscaping, and security, ensuring decent living conditions for residents of communities. Monitor third party service providers to ensure the required services to maintain the community are provided in line with the Service Level Agreement.
  • Prepare Facility and Community Management Departmental statements and re-ports timely and accurately to meet Community and Departments.
Personal Assistant - Al Jazeera InvestmentJan 2005 - Jan 2020
Al Jazeera Investment | Dubai, UAE

Key Responsibilities: • Manage the Owner’s calendar, meetings, and travel arrangements. • Prepare meeting agendas, take minutes, and follow up on action items. • Handle correspondence, reports, and presentations on behalf of the Owner. • Prioritize and screen calls, visitors, and requests for the Owner’s attention. Communication & Liaison • Act as the first point of contact for the Owner’s with internal teams and external stakeholders. • Draft, edit, and proofread documents, reports, and presentations. • Maintain strict confidentiality and represent the Owner’s office with professionalism. Project & Task Coordination • Monitor key projects, deadlines, and deliverables for the Owner. • Conduct research, compile information, and prepare executive summaries. • Coordinate with departments to ensure timely submission of required reports. Administrative Management • Organize travel itineraries, visas, accommodation, and logistics. • Maintain structured filing systems (digital and physical). • Process expense reports related to the Owner’s office. Strategic Support. • Anticipate the Owner’s needs and proactively provide solutions. • Ensure optimal use of the Owner’s time by prioritizing and streamlining tasks. • Support board meetings and executive sessions with accurate documentation.

  • Manage the Owner’s calendar, meetings, and travel arrangements.
  • Prepare meeting agendas, take minutes, and follow up on action items.
  • Handle correspondence, reports, and presentations on behalf of the Owner.
  • Prioritize and screen calls, visitors, and requests for the Owner’s attention.
  • Act as the first point of contact for the Owner’s with internal teams and external stakeholders.
  • Draft, edit, and proofread documents, reports, and presentations.
  • Maintain strict confidentiality and represent the Owner’s office with professionalism.
  • Monitor key projects, deadlines, and deliverables for the Owner.
  • Conduct research, compile information, and prepare executive summaries.
  • Coordinate with departments to ensure timely submission of required reports.
  • Organize travel itineraries, visas, accommodation, and logistics.
  • Maintain structured filing systems (digital and physical).
  • Process expense reports related to the Owner’s office.
  • Anticipate the Owner’s needs and proactively provide solutions.
  • Ensure optimal use of the Owner’s time by prioritizing and streamlining tasks.
  • Support board meetings and executive sessions with accurate documentation.

Education

Dubai Aviation College
Dubai Aviation College
Certificate, Personal Assistant Course
IAP Career College
Administrator with MS Office
APTECH Computer
High School or equivalent
Amna Bent Wahab School